Legal

Privacy Policy

Last updated: March 17, 2026

1. Introduction

Prysmor ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it when you use VFXPilot or any of our services.

By using our services, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect only the information necessary to provide and improve our services.

Account Information

Full name
Email address
Account password (stored in encrypted form, we never see your plain-text password)

Billing Information

Billing name and address
Payment method details (e.g., card type, last 4 digits)

Full payment card details are processed and stored exclusively by our payment processor, Lemon Squeezy. Prysmor does not store or have direct access to your complete card information.

3. How We Use Your Information

We use the information we collect for the following purposes:

To create and manage your Prysmor account
To process subscription payments and send billing-related communications
To deliver and maintain VFXPilot and related services
To respond to support requests and customer inquiries
To send important service updates, security notices, and policy changes
To comply with legal obligations

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

4. Third-Party Services

We work with the following third-party provider who may process your data on our behalf:

Lemon Squeezy (Payment Processing)

Lemon Squeezy handles all payment transactions for Prysmor. When you purchase a subscription, your billing details are collected and processed directly by Lemon Squeezy in accordance with their own privacy policy and applicable financial regulations. We receive only a transaction confirmation and limited billing metadata.

For more information on how Lemon Squeezy handles your data, please review their Privacy Policy at: lemonsqueezy.com/privacy

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you cancel your subscription or request account deletion, we will delete or anonymize your personal data within a reasonable timeframe, except where we are required to retain it for legal, tax, or compliance purposes.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These measures include encrypted storage of passwords and secure transmission of data via HTTPS.

However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

The right to access the personal data we hold about you
The right to request correction of inaccurate data
The right to request deletion of your personal data
The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at support@prysmor.io. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, the "Last updated" date at the top of this page will be revised. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Email: support@prysmor.io